Frequently asked questions
Why is Dockmate® so much less expensive than the competition?
What is Dockmate?
Dockmate® is the world's most advanced, affordable and safest wireless remote control system for your boat's engines, thrusters, anchor and horn. Dockmate® will allow you to operate your boat’s electronically - controlled engines, thrusters, anchor winch and horn from anywhere aboard your boat using a small handheld device!
Is there anything unique about Dockmate®?
YES, the Dockmate® has several unique features:
What is the Dockmate® warranty?
Is dual band better than single band?
The rolling code changes 6x per second over 6 different channels eliminating any possible chance of interference.
What is the range of Dockmate®?
The operating range of the Dockmate® with the standard antenna is approximately 165 ft (50 meters). We offer an antenna extension cable for $50 that improves the range to over 500 ft! There is no need to install an expensive range extender/RF repeater for vessels over 83 ft.
How do I know if the Dockmate® has lost communication?
The Dockmate® has a range of approximately 165 ft (50 meters). In the unlikely event that the Dockmate® loses communication with the receiver, then the remote transmitter will sound an audio alarm when a button is pressed, the LED radio status light will flash, and the unit will vibrate. ALL functions will immediately default to the OFF or NEUTRAL setting.
Can other Dockmate® remotes interfere with my boat?
Does Dockmate® have proportional engine throttle control?
YES, Dockmate® offers optional smooth, variable-speed, PROPORTIONAL throttle control on the TWIST remote (the more you push on the joystick, the more throttle is provided) and incremental throttle with the TWIN remote (push a button and the throttle jumps up to a designated RPM).
Is the Dockmate system new?
Dockmate® has been sold worldwide since 2012. Dockmate® came to the USA in 2018, is fully licensed, insured and FCC certified.
How many Dockmate units have been sold?
There have been several thousand Dockmate® units installed worldwide.
Does Dockmate® work if I only have one engine?
YES, we have a remote control specifically for single engine boats. You can use the SINGLE remote or the TWIST remote.
How do I know if a Dockmate® system can be installed on my boat?
Can a Dockmate® system be installed if I have mechanical or hynautic controls?
If your boat has mechanical controls or hynautic controls, we can still install a Dockmate® system with the installation of an electronic to mechanical interface system.
How many functions can the Dockmate® system control?
Will Dockmate® work with my Volvo Penta IPS or Zeus PODS system?
Does the Dockmate® have dynamic positioning?
YES, if the boat is equipped with dynamic positioning, then the Dockmate® can activate that function.
How long will it take to install a Dockmate® system on my boat?
The typical Dockmate® installation can be installed in one day or less.
Can I use the Dockmate® system when I am standing on the dock?
How much does a Dockmate® system cost for my boat?
Are there any safety features built into the Dockmate® system?
Do you have to cut or splice any wires to install a Dockmate® system?
If I buy another boat, can I take my Dockmate® system with me?
Yes. The Dockmate® system can be easily removed and installed on your new boat.
How do I know if the batteries in my remote transmitter are running low?
There is a battery indicator/status LED that will illuminate RED if your batteries are running low. If the batteries are too low, the Dockmate® will not transmit, therefore the boat will not go into gear and all functions will default to OFF or NEUTRAL. The main engine controls can be used if the batteries in the Dockmate® remote are dead.
What kind of batteries does the Dockmate® use?
The Dockmate® transmitters have built-in, fully-rechargeable lithium batteries and come with a wireless charger that plugs into any USB outlet or charger. When the transmitter battery is fully charged, then the Status LED will illuminate Blue.
What is the size of the receiver?
The receiver dimensions are 9.4" x 7.9" x 3.2" and it is easily mounted behind the dash.
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General information and great tips from Red Cross Australia