PRACTICE, QUALITY
& SAFEGUARDS

WHAT IS PRACTICE, QUALITY AND SAFEGUARDS?

For us, quality isn’t about ticking boxes. It’s about making sure that people are well supported to set and achieve the goals they want. 

 

Practice, Quality and Safeguards (PQS) is a division formed at Melba to ensure Melba services keep the person supported, and their outcomes, at the centre of what we do. The team has mentor/coaches and specialists in Person-Centred Planning, Communication, Complex Health, Quality/Practice and Positive Behaviour Support. They work closely with our experienced support staff to make life for the people we support the best it can be. 

OUR PQS TEAM FOCUS ON:

  • Supporting you to identify your goals and what you need to meet them using Personal Outcome Measures (POMs) 

  • Planning and assessing what you need to live your life the best way, and what people need to know and do to support you well 

  • Checking what we’re doing and continuously improving what we do

WHERE DO WE OFFER PQS

PQS exists across all of Melba. In each service area we have dedicated mentor/coaches and specialists available to help make sure people who purchase our services get the best support possible.  

GET IN TOUCH

Are you seeking support for yourself or a family member? Our PQS team will be there to assist you and your support team every step of the way. 

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Contact Us

PO Box 554, Lilydale, VIC 3140

Phone: (03) 9212 0100

Fax: (03) 9739 5188

Email: melba@melbasupport.com.au

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