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Positive Behaviour Support (PBS)

Supporting people to live fabulous lives

Melba Support Services is a registered NDIS positive behaviour
support provider that specialises in providing support to people
who use behaviours of concern.

Why choose Melba?

Melba has been supporting people who have complex behaviour support needs to live fabulous lives for 50 years.

• We have a demonstrated record in providing high-quality, evidence-based, person-centred, positive behaviour support (PBS).

• We partner with the person, families, staff and other relevant stakeholders in the development and implementation of a person’s PBS plan. We provide ongoing training, coaching and support to ensure that PBS strategies are working for the person and others.

• Our qualified team of registered NDIS positive behaviour support practitioners adopt a Trauma Informed Approach.

• We provide PBS services to people with disability across Victoria.

• We are an Outcomes focused organisation and believe that all people have the right to dream big and, with the right supports, achieve those dreams.

What is Positive Behaviour Support?

Positive behaviour support (PBS) is a person-centred, ethical, and effective evidence-based approach to support people who use behaviours of protest/concern (sometimes also called challenging behaviour). Positive Behaviour Support puts the person first. PBS helps us to understand and address the underlying needs that lead to behaviours that are harmful to the person or others.

The focus is on better supporting the person through improving their quality of life - and the lives of those around them. PBS is pro-active meaning it focuses on getting the environment and support a person receives every day right for them, rather than just responding when behaviours of protest/concern occur. PBS anticipates when things may go wrong and works to prevent those things from happening.

To do this, PBS works to gain a deep understanding of a person and their behaviour. As all human behaviour is communicative, understanding what the person is communicating through behaviours of protest/concern is critical for developing effective individualised strategies to better support the person.

How does PBS benefit the person?

Through positive support and reinforcement, PBS builds on a person’s interests and strengths and helps them to develop useful skills such as communication skills, independence skills and coping strategies, which are essential to reduce a person’s use of behaviours of concern to have their wants and needs met.


As a result of PBS, a person and their support network experience improved quality of life and positive outcomes, including improved relationships with family and friends, increased participation in preferred community-based activities, positive life opportunities, and a decreased need for the use of restrictive practices.

How the melba pbs team will work with people

As quality of life is unique to each individual, we work with each person, their family, and other people in their support network to not only understand what a fabulous life looks like to them but also plan how this will be achieved. This includes working collaboratively with the person and their support network through every stage of developing their positive behaviour support plan, as well as throughout implementation of their plan, constantly reviewing the plan to ensure that it is working for the person and their support network. Our approach is founded on building trusting relationships and ensuring that each person feels empowered and has choice and control over their life, to the greatest extent possible.

Thank you Melba!

Now our daughter has a stable team around her and a new accommodation provider who sees her as the person she is and not her disability, her world has grown and she is so much happier.


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