OUR COMMITMENT
TO HUMAN RIGHTS

We are fully committed to protecting and upholding the human rights of people with disability. We know people choose Melba because we will support a person to achieve the goals they choose and live the life that they want.

 

We make sure human rights are the foundation of everything we do.

Some ways we do this are:

  • communicating with you directly about your needs and goals

  • making sure you have the information you need in a way that is easy to understand

  • the creation of our participant group, ARROW, who give us feedback and support everyone who purchases Melba services. They also work on projects in the wider community to help improve access

  • encouraging feedback, compliments and complaints, and listening to the feedback we get

  • having a Zero Tolerance policy for the abuse and neglect of people with disabilities

  • having a fully independent disclosure option, STOPLINE, which allows anyone to raise a problem independently if they feel they need to

 

If you would like to tell us how we are doing, we would love to hear from you. You can contact us to give your feedback.

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Contact Us

PO Box 554, Lilydale, VIC 3140

Phone: (03) 9212 0100

Fax: (03) 9739 5188

Email: melba@melbasupport.com.au

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