Some people call this one to one support, at Melba we say Individualised Support Arrangements (ISA) because that’s exactly what it is: individualised support tailored to your needs and preferences.
ISA is flexible, one to one support that puts you in control of your daily life. You decide what your support looks like, when it happens, and which providers you use. Whether that’s a few hours a week or on a more regular basis, everything is shaped around what’s important to you.
At Melba, our Individualised Support Arrangements are about opening up possibilities. Every day should be a chance to learn, grow and be part of your community, with the right support alongside you.
ISA can be a great option if you’re looking for less structured supports, and may be a good fit if you:
Melba’s Individualised Support Arrangements work for people at many different stages, whether you’re just starting out with the NDIS, or you’re wanting to take more ownership of how your supports are delivered.
Because ISA is so flexible, it can look very different from person to person. Here are a few everyday examples to bring it to life.
If hydrotherapy is part of your NDIS plan, ISA can support you every step from getting to your session in the pool to helping you build confidence in the water.
It’s not just about attending the session, it’s about making the whole experience feel relaxed and enjoyable.
When you have one to one support in your NDIS plan, you have Melba’s ISA included your plan! This funding is there to cover the supports and services you choose to live life your way and do the things that matter to you. It’s not just about picking from a list of what’s included, it’s about using your funding in a way that makes sense for you.
There are some things the NDIS doesn’t fund, and this is the same for ISA. This includes everyday living expenses that everyone is expected to pay for, like rent, groceries, or entertainment. Also, personal costs that aren’t directly related to your disability support.
The NDIS also won’t fund services that are the responsibility of other systems, like healthcare or education.
Family can play an important role in your support journey, especially when it comes to understanding your routines and what matters most to you. For some people, family members may help with emotional support, decision making, or staying connected and involved in planning.
With Melba we work with the people you ask for us to work with, whether that’s family or someone else. Your support is all about you.
At the same time, ISA is designed to support you and your independence. Every situation is different, and support can be tailored to your family situation.
No matter what your family situation might be, ISA can provide meaningful, personalised support that makes you feel understood and connected.
At Melba, we follow a thoughtful, stepped approach to tailoring support in a way that feels right for you.
Initial consultation and planning
We start by getting to know you: your lifestyle, your routine, and what you’d like
your support to look like. It’s a relaxed conversation with you (and your existing support network if you like) to understand what matters most to you.
Worker selection and matching
We start by getting to know you: your lifestyle, your routine, and what you’d like your support to look like. It’s a relaxed conversation with you (and your existing support network if you like) to understand what matters most to you.
Flexible service delivery
At Melba, your support is shaped around you and your life. That might mean a few hours a week, support at specific times of day, or something more regular. Our support adapts to you as your needs change.
If you are looking for one to one support services for yourself or someone you know, we’re here to help you explore your options. Contact Melba Support Services today.
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One to one disability support gives you more choice and flexibility, with support tailored to your life. Instead of fitting into a set schedule or group environment, support is built around your lifestyle, routine, interests, and the way you like to do things.
The best way to get started with Melba’s ISA one to one support is by contacting our team directly. This gives us the opportunity to get to know you, understand what you’re looking for, and ensure support is tailored properly to you.
The cost of one to one disability support can vary depending on the type of support you need, when and where support is delivered, and how often you receive it.
For NDIS participants, many one to one supports are funded through your NDIS plan, usually under Core and/or Capacity Building Supports.
At Melba, we follow current NDIS pricing arrangements and can support you to understand how your funding may be used for our Individualised Support Arrangements (ISA).
When looking for a one to one disability support provider, it’s important to find an organisation that takes the time to understand you as a person, not just your support needs.
At Melba, we focus on building genuine relationships, carefully matching support workers, and tailoring support around your preferences, interests, and lifestyle. Reach out for a conversation, and we’ll support you to understand whether a provider feels like the right fit for you.
In Australia, one to one disability support is commonly funded through the National Disability Insurance Scheme (NDIS) for eligible participants. Funding may cover supports that help with daily living, community participation, skill building, independence, and achieving personal goals.
Depending on your situation, support may also be privately funded or supported through other community or government programs.
Melba can support you to better understand what funding options may apply to your personal circumstances.