Individualised Support Arrangements

Support when, where and how you want it.

At Melba Support Services, your Individualised Support Arrangements (ISA) aren’t just about meeting basic needs – they’re about creating possibilities. ISA is one to one personalised and individualised support to do whatever it is you want.

Every day brings new opportunities to learn, grow and participate fully in community life, supported by people who truly understand and celebrate your individual journey.

Maybe it’s support at home for daily living activities such as personal care or getting the shopping done. Maybe you want support attending events like concerts and markets or joining a local community group? Or maybe you want a bit of everything?

Support can include:

learning new things and maintaining skills – such as shopping, budgeting, cooking, household tasks, paying bills, using public transport, or problem solving
personal care needs, such as bathing or dressing
studying or looking for employment opportunities
getting things done like going to appointments, banks or shops
going to an event like a music festival or conference
socialising
going to appointments

Meet our team

Meet our Support Workers

Our highly trained support workers are more than employees bring unique skills, interests, and enthusiasm to create meaningful connections.

Specialist support

Our wraparound approach to support means we engage with the appropriate specialists to provide the most appropriate, personalised support.

Our leadership team

Our leaders bring a combination of decades of disability sector expertise with fresh perspectives on person-centred support.

My Melba support workers don't see my identify or my disability - they just see me. They care about me as a whole person

- Tristan

Get support

If you are seeking support for yourself or someone else, contact us today.

Get Support - Individualised Support Arrangements

If you are seeking support for yourself or someone else, contact us today.

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Looking for more support? Here are other Melba services to consider:

Supported Independent Living

Day programs

Positive Behaviour Support

Occupational Therapy

Complex Health

Leisure and Recreation programs

Intimacy and Connection

Other

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Frequently asked questions about ISA

What is ISA?

Individualised Support Arrangements is one to one disability support that puts choice and control firmly in your hands. Unlike some service models, ISA allows you to manage your own support, creating a truly personalised experience that aligns with your lifestyle.

At Melba, we understand every person’s journey is different – that’s why our ISA is designed to be as unique as you are, whether you’re pursuing new skills, maintaining independence at home, or exploring community opportunities that matter most to you.

How does ISA work?

Our ISA operates on a simple yet powerful principle: you’re in the driver’s seat.

Here’s how we make it happen:

Initial consultation and planning: We begin by spending quality time with you and your family, understanding your goals, routines, and the support that would most benefit you. This isn’t a one size fits all conversation – it’s about finding out what independence means to you personally.
Worker selection and matching: We take the time to find support workers who not only have the right skills, but also share your interests and get along well with you. Whether you’re looking for someone full of energy for outings or someone patient for learning new skills, we’ll find the right person for you.
Flexible service delivery: Your ISA could mean one support worker for a few hours each week or a whole team providing 24/7 support. We shape the support around your needs – not the other way around.
Ongoing support and management: We take care of the tricky stuff – like payroll, compliance, and training – so you can focus on living your life your way.

What is included with NDIS funding for ISA?

Understanding your NDIS funding for ISA is key to getting the most out of your plan.

What’s included:

Wages and costs for your support workers.
Admin fees for managing your plan.
Training and development for your chosen workers.
Coordination and supervision services.
Equipment and resources needed to deliver your support.

What’s not included:

Personal expenses not related to disability support.
Costs covered by other government systems (like healthcare or education).
Everyday living costs like rent, food, or entertainment.
Support that family members would normally provide.

Your NDIS budget sets the scope for your ISA, but we work closely with you to make every dollar count through smart planning and coordination.