{"id":7970,"date":"2026-09-18T15:35:01","date_gmt":"2026-09-18T05:35:01","guid":{"rendered":"https:\/\/www.melbasupport.com.au\/?p=7970"},"modified":"2026-09-22T15:07:14","modified_gmt":"2026-09-22T05:07:14","slug":"why-sil-registration-matters","status":"publish","type":"post","link":"https:\/\/www.melbasupport.com.au\/knowledge-hub\/why-sil-registration-matters\/","title":{"rendered":"Why SIL registration matters"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7970\" class=\"elementor elementor-7970\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-286b5191 e-flex e-con-boxed e-con e-parent\" data-id=\"286b5191\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a2897f1 e-con-full home-banner e-flex e-con e-child\" data-id=\"a2897f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7849bb elementor-widget__width-initial elementor-widget-laptop__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"2d7849bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Why SIL registration matters<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b4dd185 e-flex e-con-boxed e-con e-parent\" data-id=\"4b4dd185\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6191cc23 e-con-full e-flex e-con e-child\" data-id=\"6191cc23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab661f7 link elementor-widget elementor-widget-text-editor\" data-id=\"ab661f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW61636086 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW61636086 BCX8\">When you receive support in your home<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\"> every day<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">, the people around you become an important part of your life. Feeling comfortable<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\"> and <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">safe <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">matters<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">. So does knowing <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">your support workers<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\"> have <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">the <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">qualifications, <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">skills<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\"> and <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">systems in place<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\"> to <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">give you <\/span><span class=\"NormalTextRun SCXW61636086 BCX8\">professional and <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW61636086 BCX8\">high quality<\/span><span class=\"NormalTextRun SCXW61636086 BCX8\"> support.<\/span><\/span><span class=\"EOP Selected SCXW61636086 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-473c3f6 link elementor-widget elementor-widget-text-editor\" data-id=\"473c3f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW19251931 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19251931 BCX8\">By<\/span><span class=\"NormalTextRun SCXW19251931 BCX8\"> 1 <\/span><span class=\"NormalTextRun SCXW19251931 BCX8\">October<\/span><span class=\"NormalTextRun SCXW19251931 BCX8\"> 2026, providers delivering Supported Independent Living (SIL) must be registered with the NDIS Quality and Safeguards Commission. <\/span><span class=\"NormalTextRun SCXW19251931 BCX8\">This<\/span><span class=\"NormalTextRun SCXW19251931 BCX8\"> change <\/span><span class=\"NormalTextRun SCXW19251931 BCX8\">is about making<\/span><span class=\"NormalTextRun SCXW19251931 BCX8\"> sure the right professional standards and safeguards sit behind <\/span><span class=\"NormalTextRun SCXW19251931 BCX8\">the supports you receive.<\/span><\/span><span class=\"EOP Selected SCXW19251931 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2b973b link elementor-widget elementor-widget-text-editor\" data-id=\"e2b973b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW163183000 BCX8\">In this<\/span><span class=\"NormalTextRun SCXW163183000 BCX8\"> this article <\/span><span class=\"NormalTextRun SCXW163183000 BCX8\">we<\/span><span class=\"NormalTextRun SCXW163183000 BCX8\"> explain how SIL registration works, and why<\/span><span class=\"NormalTextRun SCXW163183000 BCX8\"> we believe <\/span><span class=\"NormalTextRun SCXW163183000 BCX8\">it\u2019s<\/span><span class=\"NormalTextRun SCXW163183000 BCX8\"> a good thing.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37bb8606 e-con-full e-flex e-con e-child\" data-id=\"37bb8606\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f59a0d elementor-widget elementor-widget-heading\" data-id=\"8f59a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a registered Supported Independent Living provider? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7b042 link elementor-widget elementor-widget-text-editor\" data-id=\"2b7b042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW51797788 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51797788 BCX8\">Becoming a registered SIL provider <\/span><span class=\"NormalTextRun SCXW51797788 BCX8\">is about so much more<\/span><span class=\"NormalTextRun SCXW51797788 BCX8\"> than <\/span><span class=\"NormalTextRun SCXW51797788 BCX8\">just <\/span><span class=\"NormalTextRun SCXW51797788 BCX8\">completing an application.<\/span> <span class=\"NormalTextRun SCXW51797788 BCX8\">Registered<\/span><span class=\"NormalTextRun SCXW51797788 BCX8\"> provider<\/span><span class=\"NormalTextRun SCXW51797788 BCX8\">s<\/span> <span class=\"NormalTextRun SCXW51797788 BCX8\">are<\/span><span class=\"NormalTextRun SCXW51797788 BCX8\"> approved by the NDIS Quality and Safeguards Commission and must meet clear standards for quality, <\/span><span class=\"NormalTextRun SCXW51797788 BCX8\">safety<\/span><span class=\"NormalTextRun SCXW51797788 BCX8\"> and accountability.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW51797788 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc214fa link elementor-widget elementor-widget-text-editor\" data-id=\"cc214fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW42940002 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42940002 BCX8\">This includes taking part in regular, independent audits and showing they have the right people and systems to provide reliable, around the clock support.<\/span><\/span><span class=\"EOP Selected SCXW42940002 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85a6a0d elementor-widget elementor-widget-heading\" data-id=\"85a6a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does having registered providers mean for you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d4327 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c9d4327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW128673721 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128673721 BCX8\">Currently, there is more regulation needed to pour a beer than to deliver some of the most intimate supports to people with disability.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275e0a4 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"275e0a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW153645991 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153645991 BCX8\">Mandatory <\/span><span class=\"NormalTextRun SCXW153645991 BCX8\">SIL <\/span><span class=\"NormalTextRun SCXW153645991 BCX8\">registration<\/span><span class=\"NormalTextRun SCXW153645991 BCX8\"> may sound formal, but <\/span><span class=\"NormalTextRun SCXW153645991 BCX8\">it has your best interests at heart<\/span> <span class=\"NormalTextRun SCXW153645991 BCX8\">because it <\/span><span class=\"NormalTextRun SCXW153645991 BCX8\">provides:<\/span><\/span><span class=\"EOP Selected SCXW153645991 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-320d717 e-con-full e-flex e-con e-child\" data-id=\"320d717\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4514ea4 elementor-widget elementor-widget-heading\" data-id=\"4514ea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Trust that the people supporting you know what they\u2019re doing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fae4084 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fae4084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW92643462 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW92643462 BCX8\">You <\/span><span class=\"NormalTextRun SCXW92643462 BCX8\">should feel<\/span><span class=\"NormalTextRun SCXW92643462 BCX8\"> confident that the people entering your home have <\/span><span class=\"NormalTextRun SCXW92643462 BCX8\">the right <\/span><span class=\"NormalTextRun SCXW92643462 BCX8\">qualifications, <\/span><span class=\"NormalTextRun SCXW92643462 BCX8\">skills<\/span><span class=\"NormalTextRun SCXW92643462 BCX8\"> and knowledge.<\/span><\/span><span class=\"EOP Selected SCXW92643462 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a38f92c link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a38f92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW239178962 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239178962 BCX8\">When a provider is registered, support workers employed by them need to complete screening checks, so you have peace of mind knowing they have a clean history. Providers must also have clear processes for training their support workers, responding to complaints and incidents, keeping <\/span><span class=\"NormalTextRun SCXW239178962 BCX8\">appropriate records<\/span><span class=\"NormalTextRun SCXW239178962 BCX8\">, and managing risks.<\/span><\/span><span class=\"EOP Selected SCXW239178962 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56ab375 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"56ab375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW211623331 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211623331 BCX8\">Registration <\/span><span class=\"NormalTextRun SCXW211623331 BCX8\">isn\u2019t<\/span><span class=\"NormalTextRun SCXW211623331 BCX8\"> simply a <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW211623331 BCX8\">one off<\/span><span class=\"NormalTextRun SCXW211623331 BCX8\"> check. Providers must continue to meet the required standards and can be held accountable if they <\/span><span class=\"NormalTextRun SCXW211623331 BCX8\">don\u2019t<\/span><span class=\"NormalTextRun SCXW211623331 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW211623331 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dcd422 e-con-full e-flex e-con e-child\" data-id=\"2dcd422\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f56f8ce elementor-widget elementor-widget-heading\" data-id=\"f56f8ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Control over your life<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97a9582 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"97a9582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW172561542 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172561542 BCX8\">Unfortunately<\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW172561542 BCX8\"><span class=\"TextRun SCXW172561542 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW172561542 BCX8\">,<\/span><\/span><\/span>\u00a0<span class=\"TextRun SCXW172561542 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172561542 BCX8\">we still hear too many stories of people having to fit their lives around their <\/span><span class=\"NormalTextRun SCXW172561542 BCX8\">provider, when<\/span><span class=\"NormalTextRun SCXW172561542 BCX8\"> support should <\/span><span class=\"NormalTextRun SCXW172561542 BCX8\">always <\/span><span class=\"NormalTextRun SCXW172561542 BCX8\">be shaped around <\/span><\/span><span class=\"TextRun SCXW172561542 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172561542 BCX8\">your<\/span><\/span><span class=\"TextRun SCXW172561542 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172561542 BCX8\"> needs.<\/span><\/span><span class=\"EOP Selected SCXW172561542 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff6a90 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ff6a90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The new SIL Practice Standards place a strong focus on your voice, rights and freedoms to ensure you have control over your life. This includes your right to:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">make everyday decisions\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">have privacy and personal space<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">choose your routines and how you spend your time<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">stay connected with the people and communities that matter to you<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">have visitors and relationships<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">be in charge of decisions about your support<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">choose who is supporting you<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b4c8cf e-con-full e-flex e-con e-child\" data-id=\"6b4c8cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-426f20a elementor-widget elementor-widget-heading\" data-id=\"426f20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Clear ways to raise a concern <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5215237 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5215237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW189432966 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189432966 BCX8\">If something <\/span><span class=\"NormalTextRun SCXW189432966 BCX8\">doesn\u2019t<\/span><span class=\"NormalTextRun SCXW189432966 BCX8\"> feel right, you should always speak up.<\/span><\/span><span class=\"EOP Selected SCXW189432966 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-646af91 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"646af91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW99464052 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW99464052 BCX8\">With a registered provider, there are clear processes for raising a complaint and making sure <\/span><span class=\"NormalTextRun SCXW99464052 BCX8\">it\u2019s<\/span><span class=\"NormalTextRun SCXW99464052 BCX8\"> heard and dealt with. Providers must record and manage incidents, <\/span><span class=\"NormalTextRun SCXW99464052 BCX8\">and <\/span><span class=\"NormalTextRun SCXW99464052 BCX8\">serious incidents must be reported to the NDIS Commission.<\/span><\/span><span class=\"EOP Selected SCXW99464052 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-475346b link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"475346b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW44702405 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW44702405 BCX8\">This means there are proper pathways for your concerns to be heard. The NDIS Commission will investigate complaints or <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW44702405 BCX8\">take action<\/span><span class=\"NormalTextRun SCXW44702405 BCX8\"> when a registered provider <\/span><span class=\"NormalTextRun SCXW44702405 BCX8\">fails to<\/span><span class=\"NormalTextRun SCXW44702405 BCX8\"> meet its obligations.<\/span><\/span><span class=\"EOP Selected SCXW44702405 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a61cc1 e-con-full e-flex e-con e-child\" data-id=\"0a61cc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdb231 elementor-widget elementor-widget-heading\" data-id=\"0bdb231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reliable systems behind your support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2cf9a1 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f2cf9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Truly reliable support involves more than someone showing up for a shift. It\u2019s having systems and people working in the background to ensure consistency. This includes:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">careful rostering and planning<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">clear handovers between workers<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">regular supervision and training<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">contingency plans for emergencies and unexpected changes<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">suitable replacement workers<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">experienced managers who can respond to concerns<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82f27e3 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"82f27e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW88415536 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88415536 BCX8\">With an established, registered provider like Melba, your support <\/span><span class=\"NormalTextRun SCXW88415536 BCX8\">doesn\u2019t<\/span><span class=\"NormalTextRun SCXW88415536 BCX8\"> depend on one person alone. If your regular worker is unavailable for any reason, we have a <\/span><\/span><span class=\"TextRun SCXW88415536 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88415536 BCX8\">team and <\/span><\/span><span class=\"TextRun SCXW88415536 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88415536 BCX8\">rostering systems to arrange a suitable replacement.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW88415536 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89b097d link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"89b097d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW100764505 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100764505 BCX8\">Th<\/span><span class=\"NormalTextRun SCXW100764505 BCX8\">is<\/span><span class=\"NormalTextRun SCXW100764505 BCX8\"> continuity can be especially important when you need support for most or <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW100764505 BCX8\">all of<\/span><span class=\"NormalTextRun SCXW100764505 BCX8\"> the day.<\/span><\/span><span class=\"EOP Selected SCXW100764505 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3453f34 elementor-widget elementor-widget-heading\" data-id=\"3453f34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Looking beyond the hourly price<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56804df link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"56804df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW5449460 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW5449460 BCX8\">Some unregistered providers may offer a low hourly price or arrangements that initially appear more flexible. But price is only one part of the picture and <\/span><span class=\"NormalTextRun SCXW5449460 BCX8\">shouldn\u2019t<\/span><span class=\"NormalTextRun SCXW5449460 BCX8\"> come at the expense of consistency and reliability.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW5449460 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac05891 link elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac05891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">When researching providers, it\u2019s useful to ask:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If my regular worker can\u2019t come, are replacement workers available?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">How are workers screened, trained and supervised?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Who can I contact outside regular business hours?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">How are incidents and complaints handled?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">What plans are in place to keep my support consistent?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Who\u2019s responsible if something goes wrong?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9490b77 e-con-full e-flex e-con e-child\" data-id=\"9490b77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc08028 e-con-full e-flex e-con e-child\" data-id=\"5bc08028\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766f4fb6 elementor-widget elementor-widget-heading\" data-id=\"766f4fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What you can expect from Melba<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e43fc38 link elementor-widget elementor-widget-text-editor\" data-id=\"e43fc38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW117466562 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117466562 BCX8\">Melba is an experienced registered NDIS <\/span><span class=\"NormalTextRun SCXW117466562 BCX8\">disability support <\/span><span class=\"NormalTextRun SCXW117466562 BCX8\">provider. <\/span><span class=\"NormalTextRun SCXW117466562 BCX8\">This means you can rely on screened and <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117466562 BCX8\">well<\/span> <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117466562 BCX8\">trained<\/span><span class=\"NormalTextRun SCXW117466562 BCX8\"> workers, strong safety systems, regular <\/span><span class=\"NormalTextRun SCXW117466562 BCX8\">supervision<\/span><span class=\"NormalTextRun SCXW117466562 BCX8\"> and a team that takes responsibility for the support you receive.<\/span><\/span><span class=\"EOP Selected SCXW117466562 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-949e896 link elementor-widget elementor-widget-text-editor\" data-id=\"949e896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW90360884 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90360884 BCX8\">But<\/span><span class=\"NormalTextRun SCXW90360884 BCX8\"> registration is <\/span><span class=\"NormalTextRun SCXW90360884 BCX8\">only <\/span><span class=\"NormalTextRun SCXW90360884 BCX8\">one part of our commitment to you. We <\/span><span class=\"NormalTextRun SCXW90360884 BCX8\">also take the time to listen<\/span><span class=\"NormalTextRun SCXW90360884 BCX8\"> to you, respect your <\/span><span class=\"NormalTextRun SCXW90360884 BCX8\">choices<\/span><span class=\"NormalTextRun SCXW90360884 BCX8\"> and mak<\/span><span class=\"NormalTextRun SCXW90360884 BCX8\">e<\/span><span class=\"NormalTextRun SCXW90360884 BCX8\"> sure your support feels right for your everyday life.<\/span><\/span><span class=\"EOP Selected SCXW90360884 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee7c954 elementor-widget__width-inherit elementor-align-left elementor-tablet-align-justify button elementor-widget elementor-widget-button\" data-id=\"5ee7c954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/www.melbasupport.com.au\/get-support\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reach out to Melba today to learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-644fa2e link elementor-widget elementor-widget-text-editor\" data-id=\"644fa2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW158859018 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158859018 BCX8\">Information about the new requirements and transition arrangements is available from the <\/span><\/span><a class=\"Hyperlink SCXW158859018 BCX8\" href=\"https:\/\/www.ndiscommission.gov.au\/about-us\/ndis-commission-reform-hub\/mandatory-registration\/mandatory-registration-SIL\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW158859018 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW158859018 BCX8\" data-ccp-charstyle=\"Hyperlink\">NDIS Quality and Safeguards Commission<\/span><\/span><\/a><span class=\"TextRun SCXW158859018 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158859018 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW158859018 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-464d84e e-con-full e-flex e-con e-child\" data-id=\"464d84e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e06bd21 e-con-full e-flex e-con e-child\" data-id=\"6e06bd21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16b164e3 elementor-widget elementor-widget-text-editor\" data-id=\"16b164e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Share<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67a67c73 elementor-share-buttons--view-icon elementor-share-buttons--skin-flat elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"67a67c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96d266e e-flex e-con-boxed e-con e-parent\" data-id=\"96d266e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a9fe8db elementor-widget elementor-widget-heading\" data-id=\"7a9fe8db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why SIL registration matters FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-622da57 elementor-widget elementor-widget-n-accordion\" data-id=\"622da57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1020\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\">  What are the levels of SIL in NDIS? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1020\" class=\"elementor-element elementor-element-515f9925 e-con-full e-flex e-con e-child\" data-id=\"515f9925\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7086966e elementor-widget elementor-widget-text-editor\" data-id=\"7086966e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The NDIS uses two levels of Supported Independent Living (SIL) funding: standard intensity and high intensity.<\/p><p>\u00a0<\/p><p>Standard intensity SIL covers everyday support, such as personal care, preparing meals and household tasks. High intensity SIL is for people with higher support needs who require workers with additional skills or expertise.<\/p><p>\u00a0<\/p><p>Your funding is mostly based on your approved Roster of Care, which sets out how much shared, one to one and overnight support you need, including sleepover or active night support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What\u2019s included in SIL? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1021\" class=\"elementor-element elementor-element-131bc5e7 e-con-full e-flex e-con e-child\" data-id=\"131bc5e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4df0aedd elementor-widget elementor-widget-text-editor\" data-id=\"4df0aedd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.melbasupport.com.au\/wp-content\/uploads\/2026\/05\/Melba-Supported-Independent-Living-Brochure.pdf\">Supported Independent Living<\/a> funding covers the support you receive at home to manage everyday tasks and to do the things that matter to you. This can include things like taking care of yourself, cooking, doing daily tasks and overnight support or supervision.<\/p><p>\u00a0<\/p><p>SIL funding doesn\u2019t cover the cost of your house itself or everyday living expenses, such as rent, groceries and utility bills.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1022\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1022\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How to get SIL funding in your plan? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1022\" class=\"elementor-element elementor-element-6752f27 e-con-full e-flex e-con e-child\" data-id=\"6752f27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5135e2 elementor-widget elementor-widget-text-editor\" data-id=\"e5135e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To get Supported Independent Living funding in your NDIS plan, the NDIS requires you to show why you need regular support at home.<\/p><p>\u00a0<\/p><p>If you\u2019re exploring SIL in Victoria, Melba can organise a Functional Capacity Assessment and help you gather evidence to support your application.<\/p><p>\u00a0<\/p><p>This evidence then needs to be submitted to the NDIA who will decide if SIL is a reasonable and necessary support for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1023\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1023\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What are the new SIL practice standards? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1023\" class=\"elementor-element elementor-element-a985b7e e-con-full e-flex e-con e-child\" data-id=\"a985b7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cce25c2 elementor-widget elementor-widget-text-editor\" data-id=\"cce25c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The new Supported Independent Living Practice Standards set clear expectations for safe, respectful and high quality support at home. Introduced on 1 July 2026, they focus on four core domains: supported decision making, safeguarding, practice governance, and clear separation between housing and support services.<\/p><p>\u00a0<\/p><p>For you, this means more choice and control over your everyday life, stronger safeguards, appropriately trained and supervised workers, and clearer tenancy and service agreements.<\/p><p>\u00a0<\/p><p>SIL providers must demonstrate they meet these standards as part of mandatory registration with the NDIS Quality and Safeguards Commission.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By 1 October 2026, providers delivering SIL must be registered with the NDIS Quality and Safeguards Commission. Learn how registration works, and why we believe it\u2019s a good thing for you.<\/p>\n","protected":false},"author":26,"featured_media":7972,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[72],"tags":[],"class_list":["post-7970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-hub"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why SIL registration matters | Melba Support Services<\/title>\n<meta name=\"description\" content=\"By 1 October 2026, providers delivering SIL must be registered with the NDIS Quality and Safeguards Commission. 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