{"id":6081,"date":"2026-05-07T16:13:07","date_gmt":"2026-05-07T06:13:07","guid":{"rendered":"https:\/\/www.melbasupport.com.au\/?page_id=6081"},"modified":"2026-05-07T16:34:38","modified_gmt":"2026-05-07T06:34:38","slug":"ndis-reforms","status":"publish","type":"page","link":"https:\/\/www.melbasupport.com.au\/ndis-reforms\/","title":{"rendered":"NDIS reforms"},"content":{"rendered":"\t\t
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NDIS reforms: questions and answers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Thank you to everyone who joined our online Q&A session and shared your questions. We know there is still a lot of uncertainty, and it can feel stressful when information is changing or limited.<\/span>\u00a0<\/span><\/p>

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On this page,\u00a0we\u2019ve\u00a0listed the questions that were asked and the answers we were able to provide on the night.\u00a0We\u2019ll\u00a0keep updating this page as new questions come in and as we can share more information.<\/span>\u00a0<\/span><\/p>

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We also want to acknowledge that for many people in our community, this has been a stressful time. Media reporting and big numbers can create a lot of worry,\u00a0especially when details are still unclear. We wish there\u00a0was\u00a0more certainty to share right now.<\/span>\u00a0<\/span><\/p>

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We know many people and families have been navigating the NDIS for years and have lived through multiple changes. That can be exhausting and at times it has taken significant effort just to access\u00a0reviews\u00a0and the supports people need. Trust matters, and we know the system has work to do to rebuild confidence with people who rely on it.<\/span>\u00a0<\/span><\/p>

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We\u2019ll\u00a0keep working through these changes with you. If this page\u00a0isn\u2019t\u00a0answering what you need, please tell us. Your feedback helps us improve what we share and how we share it.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Need support?<\/span><\/span><\/strong> <\/strong>Our Employee Assistance Program (EAP) support is available not only for employees, but for anyone in the Melba community to access. Please reach out to your Melba contact if <\/span>you\u2019d<\/span> like to access this support. If you have follow-up questions or feedback, email communications below.<\/span><\/span> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What is a functional needs assessment? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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A functional needs assessment looks at what support a\u00a0<\/span>person needs<\/span>\u00a0in everyday life.\u00a0<\/span>It\u2019s<\/span>\u00a0<\/span>essentially asking<\/span>: \u201cWhat do I need to live my life my way?\u201d It focuses on how disability affects day<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>day living and quality of life.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who will conduct the functional needs assessment? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u00a0<\/span>don\u2019t<\/span>\u00a0have confirmed details yet about exactly who will conduct the assessments and how this will work in practice. What we do know is there are\u00a0<\/span>established<\/span>\u00a0functional needs assessment tools and approaches, backed by research, and used across disability services.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How will these changes affect my son (or family member)? How can an algorithm decide a person\u2019s needs when everybody\u2019s needs are different? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u2019re<\/span>\u00a0hoping this\u00a0<\/span>won\u2019t<\/span>\u00a0be about algorithms making decisions. A good functional needs assessment should reflect real life, not force people into a one<\/span>\u00a0<\/span>size<\/span>\u00a0<\/span>fits<\/span>\u00a0<\/span>all outcome. One key shift being discussed is moving away from a\u00a0<\/span>diagnosis<\/span>\u00a0<\/span>based<\/span>\u00a0approach (for example: \u201cif you have X diagnosis, you get Y supports\u201d) and instead focusing on what the person\u00a0<\/span>actually needs<\/span>\u00a0day to day. A big part will be how needs are translated into funded supports in a plan<\/span>. T<\/span>his is why advocacy is important, and why\u00a0<\/span>we\u2019ll<\/span>\u00a0keep sharing updates as details are confirmed.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How will employees and families be supported to navigate the NDIS and ensure quality outcomes for the people we support? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We know many people already\u00a0<\/span>view\u00a0<\/span>the NDIS as complex, and that uncertainty can add extra stress.\u00a0<\/span>We\u2019ll<\/span>\u00a0keep sharing clear updates and practical information as changes are confirmed, and\u00a0<\/span>we\u2019ll<\/span>\u00a0keep creating opportunities for questions and feedback so we can communicate in the ways that work best for people,\u00a0<\/span>families<\/span>\u00a0and employees.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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For provider registration, what does \u201cclosed settings\u201d mean? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Historically,\u00a0<\/span>\u201cclosed settings\u201d has been used to describe higher<\/span>\u00a0<\/span>risk environments where safeguards are especially important. This may include situations where a provider supports a person in their home (including shared living arrangements), but the final definition may be broader. The intent of tighter registration in highe<\/span>r\u00a0<\/span>risk settings is to strengthen safeguards<\/span>\u00a0<\/span>this should not remove choice and control.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What do these changes mean for me as a support worker? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For now, keep doing what you already\u00a0<\/span>do<\/span>,\u00a0<\/span>providing\u00a0<\/span>great support. Some parts of the system may change over time, but we\u00a0<\/span>d<\/span>on\u2019t<\/span>\u00a0<\/span>have enough confirmed detail yet to say exactly what will change and when.\u00a0<\/span>W<\/span>e\u2019ll<\/span>\u00a0<\/span>share practical updates as soon as we have them.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What could be the impact on participants with high support needs who are currently supported one to one (including 24\/7) and in individual accommodation? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u00a0<\/span>don\u2019t<\/span>\u00a0have all the detail yet. The direction that has been discussed includes returning the scheme to its original intent<\/span>:\u00a0<\/span>supporting people with significant, lifelong disability and complex needs. If a person needs one-to-one support, and this is clearly\u00a0<\/span>evi<\/span>denced<\/span>\u00a0th<\/span>rough a strong functional needs assessment and supporting information, we\u00a0<\/span>wou<\/span>ld expect<\/span>\u00a0th<\/span>at level of need to be recognised. We can also help people and families prepare the right information to support plan conversations and reviews.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will these reforms change Melba\u2019s strategic priorities? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our priority does not\u00a0<\/span>change:<\/span>\u00a0people always come first. What may change is how we respond as more detail is confirmed. This reform environment is moving quickly, so we need to stay flexible, keep listening, and be ready to adapt as rules and processes become clearer.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What\u2019s the difference between the NDIS and the NDIA? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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NDIS<\/span><\/span>\u00a0is the National Disability Insurance Scheme (the scheme itself).\u00a0<\/span><\/span>NDIA<\/span><\/span>\u00a0is the National Disability Insurance Agency (the agency that runs the scheme).<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the ramifications for people in rural settings who do not have access to ratio CP support? Will this be considered during plan review to increase SIL funding? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We need more detail to answer this definitively. We know rural and remote settings can face extra barriers, so\u00a0<\/span>it\u2019s<\/span>\u00a0important location and access issues are considered as reforms roll out.\u00a0<\/span>We\u2019ll<\/span>\u00a0keep working with our regional teams and community to understand impacts early and advocate strongly for what people need. (For clarity: CP can refer to community participation, and SIL refers to Supported Independent Living.)<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do all support workers need an NDIS worker screening check? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Requirements are changing and expanding over time, and the direction being discussed includes stronger baseline safeguards, especially in higher<\/span>\u00a0<\/span>risk settings. We expect worker screening checks to become more common, but we need final detail about exactly what will be\u00a0<\/span>required<\/span>\u00a0and when.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the future of support coordination? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u00a0<\/span>don\u2019t<\/span>\u00a0have enough confirmed information yet to give a clear answer. There has been discussion about new models and terms (for example, \u201cnavigators\u201d), but we need more detail before we can say what will change and when.\u00a0<\/span>We\u2019ll<\/span>\u00a0share updates as soon as we have them.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who is most likely to be moved off the NDIS? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u00a0<\/span>can\u2019t<\/span>\u00a0answer this with certainty because details are still being confirmed, and headlines can cause unnecessary panic. What has been\u00a0<\/span>stated<\/span>\u00a0publicly is a focus on the original intent of the scheme and a shift toward functional needs assessment, where diagnosis matters less than day<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>day functional support needs.<\/span>\u00a0<\/span>We\u2019l<\/span>l<\/span>\u00a0share clearer guidance when official details are confirmed.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it true that the NDIS or NDIA are completely backlogged and struggling to deal with feedback and complaints? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u00a0<\/span>can\u2019t<\/span>\u00a0confirm this. Feedback and complaints can go through different pathways, and experiences can vary. We\u00a0<\/span>don\u2019t<\/span>\u00a0have reliable information to make a definite claim either way.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What will expanded provider registration mean for workforce requirements? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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T<\/span>he intention\u00a0<\/span>appears to be<\/span>\u00a0clearer baseline requirements<\/span>,<\/span>\u00a0<\/span>likely including<\/span>\u00a0worker screening checks and potentially training especially for\u00a0<\/span>higher<\/span>\u00a0<\/span>ris<\/span>k<\/span>\u00a0supports. We already have safeguarding requirements in place, and<\/span>\u00a0<\/span>we\u2019l<\/span>l<\/span>\u00a0keep<\/span>\u00a0<\/span>monitorin<\/span>g<\/span>\u00a0what changes as more detail becomes available<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How will the new digital payment system work and will it delay payments or increase admin? Will Melba register to become one of the preferred living candidates? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u00a0don\u2019t\u00a0have enough detail yet. The only information shared so far is that a digital payment and claims gateway is planned. In principle, stronger payment visibility can improve safeguards and oversight, but we need to see how\u00a0it\u2019s\u00a0designed and implemented before we can comment on impacts like delays or extra admin.<\/span>\u00a0<\/span><\/p>

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We\u00a0don\u2019t\u00a0yet know what the final model will look like. But if there are new requirements for Supported Independent Living (SIL) providers,\u00a0we\u2019ll\u00a0do\u00a0what\u2019s\u00a0needed to meet them.\u00a0We\u2019ll\u00a0also keep staying close to updates and sector advocacy as details are confirmed.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will Melba be eligible for the $200 million Inclusive Communities Fund? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We hope so, but we\u00a0don\u2019t\u00a0yet have the details about eligibility and how the fund will\u00a0operate. As more information becomes available,\u00a0we\u2019ll\u00a0look at opportunities to support good community participation and inclusion.<\/span>\u00a0<\/span><\/p>

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Safeguards and integrity are part of the reform discussion, and we understand why. There are concerns about poor-quality or unsafe practice, and reforms include stronger \u201cguardrails\u201d and tighter regulation in higher\u00a0risk areas. At the same time, changes need to be handled carefully so they\u00a0don\u2019t\u00a0reduce choice and control or harm people who rely on the scheme. The proof will be in how reforms are designed and implemented.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I stay up to date? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u2019ll<\/span>\u00a0share updates in a range of ways, including website updates, community communications (including Melba Community News), keeping frontline employees updated, and running Q<\/span>&<\/span>A sessions when helpful. If you want to go to the source, the NDIS website publishes fact sheets (including plain English and Easy Read).\u00a0<\/span>We\u2019ll<\/span>\u00a0keep sharing links through our channels.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What access do we have for advocacy if it\u2019s needed? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Advocacy will be important as reforms roll out. Melba is involved in sector advocacy, and we also rely on feedback from the community about what changes mean in real life. Practical examples and case studies help decision<\/span>\u00a0<\/span>makers understand impacts<\/span>. I<\/span>f you want to share your experience to support advocacy work,\u00a0<\/span>we\u2019ll<\/span>\u00a0continue to provide ways for people and families to do that.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

NDIS reforms: questions and answers Submit a question Thank you to everyone who joined our online Q&A session and shared your questions. We know there is still a lot of uncertainty, and it can feel stressful when information is changing or limited.\u00a0 \u00a0 On this page,\u00a0we\u2019ve\u00a0listed the questions that were asked and the answers we\u2026<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nNDIS reforms | Melba Support Services<\/title>\n<meta name=\"description\" content=\"NDIS reforms: questions and answers Submit a question Thank you to everyone who joined our online Q&A session and shared your questions. 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