A MESSAGE FROM MELBA’S CEO AND COO RE COVID-19 (CORONAVIRUS) – UPDATE 4 August 2020

There is a pandemic hotline to respond to questions and queries from our Melba community. The hotline number is 1300 MYMELBA (1300 696352). For all other community members, if needed please contact the DHHS Coronavirus 24-hour Hotline number: 1800 675 398.


Dear friends,


As you are aware, to combat rising levels of COVID-19, Victoria is now in either stage 4 or entering stage 3 restrictions depending on where you live and work. While this is challenging for us all, we want to assure you the Melba team is monitoring all the requirements we must adhere to, and we are doing everything we can to ensure the safety and health of everyone we support and our staff.


To help slow the spread of COVID-19, please stay safe by regularly washing your hands, keeping at least 1.5 metres from other people where possible and wearing a mask when not at home.


Melba provides surgical masks for all staff to use when providing direct support across Victoria (this is now mandatory). We have also purchased cloth masks for use by staff and people we support when they are away from their homes. Following discussions with our Medical Adviser, Dr Sandars, we will also be providing face shields to our staff in the coming days as additional protection. Our grateful thanks again to family members who have assisted us source these items of personal protective equipment.


A reminder to please get tested if you have any symptoms of COVID-19, no matter how mild. Click to find a testing site near you: https://www.dhhs.vic.gov.au/where-get-tested-covid-19. We have assured our staff they will not be financially disadvantaged when they take time off work to get tested and await their results, having read that staff in some other industries have attended work when unwell.


Stage 4 restrictions are now in place across metropolitan Melbourne. For more information please click https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.


From midnight Wednesday (5 August), stage 3 restrictions will apply throughout regional Victoria. For more information please click https://www.dhhs.vic.gov.au/stage-3-restrictions-covid-19.


We are continuing to monitor what reasonable adjustments we need to make to the services we provide and are liaising with individuals and families about these adjustments. For further information about Melba’s services, please contact your regional general manager:

You can also call Melba’s coronavirus hotline on 1300 MYMELBA (1300 696352) and stay up to date by checking out information and frequently asked questions on our website.

Thank you for your continued support during these challenging times and please stay safe.


Yours sincerely,


Glenn Foard Hayley Dean



Chief Executive Officer Chief Outcome Officer



Previous CEO and COO COVID-19 (Coronavirus) updates:

Contact Us

PO Box 554, Lilydale, VIC 3140

Phone: (03) 9212 0100

Fax: (03) 9739 5188

Email: melba@melbasupport.com.au

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