Work With Us

Melba is a rewarding and fun place to work

We are committed to achieving our core values of human rights, passion, creativity, flexibility and fun in everything we do. If you are ready to make a real difference with your work, empowering people to live fabulous and purposeful lives, we’d love to hear from you.

Click ‘View Job Openings’ to check out positions available. We do this one person at a time.

Our approach is driven by the people we support and is built on a human rights values-based framework.

Who Are We Looking For?

You might be already working in the disability sector, studying, working in hospitality, a trade
or customer service. Or perhaps you haven’t worked in disability, or even worked for a while?
That’s no problem for us. We know great team members come from all kinds of backgrounds,
with all kinds of experiences and that having a team as diverse as the people we support makes
for a much more interesting mix.

So don’t count yourself out. We offer the right level of challenge, reward and plenty of support.
We are actively searching for passionate people looking for a job with real purpose.

To find out more, click ‘View Job Openings’ above and get in touch today.

Contact Us

Our Locations

Lilydale

40-50 Melba Avenue
Lilydale, VIC 3140
Wurundjeri Country

Phone: 1300 696 352
Email: melba@melbasupport.com.au

Get Directions

Ballarat

602 Urquhart St
Ballarat, VIC 3350
Wadawurrung Country

Phone: 1300 696 352
Email: melba@melbasupport.com.au

Get Directions

Morwell

15-21 Buckley St
Morwell, VIC 3840
Gunaikurnai Country

Phone: 1300 696 352
Email: melba@melbasupport.com.au

Get Directions

Horsham

21 Darlot St
Horsham, VIC 3400
Wotjobaluk, Wergaia,
Jupagalk, Jaadwa,
Jadawadjali Country

Phone: 1300 696 352
Email: melba@melbasupport.com.au

Please ask for the appropriate Melba Representative in Horsham.

Get Directions
Melba lives and breathes our values. I was originally drawn to Melba by The Melba Way and I am extremely proud to work for an organisation that really does put our people at the centre of everything we do.
– Sharlene, Talent Acquisition Lead

FAQs

What are my responsibilities as a Support Worker?

  • Implement support plans based on supported persons needs, preferences and interests
  • Help with all aspects of daily living
  • Aid people to get to their chosen activities
  • Promote personal choice and control
  • Assist with personal care, hygiene and household duties
  • Administer medication
  • Proactively and collaboratively engage and liaise with each person’s natural support network and other service providers
  • Actively participate in learning, reflective practice and staff meetings

What experience and qualifications are you looking for? 

For Support Worker positions, you don’t need prior experience or qualifications in disability because Melba will help you learn as you go. However, if you have a Certificate IV in Disability or an equivalent qualification this will be looked upon favourably.

What training opportunities does Melba provide?

Melba provides a range of online and face-to-face training and development opportunities for all new and existing staff. This training and development provides the foundations to be a successful support worker and help you refine your skills. The training available includes:

  • Onboarding training – induction, NDIS Worker Orientation modules, Incident Report Training, Infection Control Training.
  • Support Worker Training – Person-Centred Active Support (PCAS); Positive Behaviour Support; Human Rights; Zero Tolerance/Abuse & Neglect; Medication Administration; Manual Handling; Communication, Mealtime Assistance.
  • Melba also provides specific skill development based on the individual needs of the people we support.

What compliance documentation do I require?

All Melba staff must obtain or provide details of the following before an offer of employment being issued:

  • NDIS Worker Screening Check
  • Working With Children Check (Employee)
  • Full Australian drivers license
  • CPR/First Aid Certificate
  • Visa – Work Rights Check (VEVO)

Your local Employee Experience team member will confirm the details of these requirements during the recruitment process. We’ll support you through the compliance process as needed.

What type of employment do you offer?

Melba is committed to offering permanent ongoing positions when available. At times, employment is offered in a casual capacity for irregular shifts. There are opportunities to apply internally for ongoing positions. All existing employees are encouraged to apply for.

What types of support does Melba offer staff?

Melba provides ongoing support to staff to coach and mentor them in their role and build capability. This support is provided through:

  • Local Workplace Support – you can talk to your line managers at any time during business hours about how you are travelling. They will check in with you and give you helpful feedback and guidance on your work.
  • 24/7 on call – you can call our out-of-hours call service (including through the night) if there is an incident and your manager is not available.
  • 24/7 practice support line – you can call this line to speak to experts in our Practice Quality and Safeguards team about tips and strategies on the best ways to respond and provide support in different situations. Their advice will complement that given by managers.

What staff benefits does Melba provide? 

  • Salary Packaging – all Melba employees are invited to participate in salary packaging arrangements to enjoy tax savings and more disposable income. This benefit is administered by a third-party organisation.
  • Employee Assistance Program (EAP) – Melba’s EAP provider offers 24/7 wellbeing support for staff and their immediate family, including free online telephone and in-person counselling. Access to a wellbeing app is also provided, which is a great source of helpful information, useful content and self-help tools to support your mental, physical, social and financial wellbeing.
  • Comprehensive training and support – whether this is a new industry to you, or you have experience, we will provide all the support you need to succeed.
  • Get out and about and connect with your community – opportunities to engage in activities you enjoy.
  • Flexible work arrangements – we can provide options for flexible work to accommodate your needs.

What does the typical recruitment and onboarding process look like?

1. Apply Now: Ready to explore a meaningful career with Melba? Submit your application today via our careers portal here.
2. Getting to Know You: If your application aligns with the initial requirements of the role, we’ll give you a call to learn more about you. It’s our chance to get acquainted to better understand your career aspirations and your fit at Melba and the role.
3. Interview: Showcase your talents and passion during our interview session. We’ll arrange a meeting where you can shine and demonstrate why you’re the perfect fit.
4. Psychometric Assessments: Prior to joining our team, we may invite you to participate in psychometric assessments. These assessments provide valuable insights into your strengths and work style, helping us ensure the best possible fit for both you and Melba.
5. Reference Checks: With your consent, we’ll connect with your references to learn more about your contributions and achievements.
6. The Offer: Congratulations! You’ve earned your spot, and now it’s official. Time to expect a formal employment offer from us.
7. Compliance Checks: We’ll guide you through all the necessary compliance procedures, ensuring a smooth onboarding process.
8. Training and Development: Prepare to excel with all the necessary training and development. We’re committed to providing you with the tools and knowledge you need to thrive in your new role.

Contact us

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As a trusted NDIS provider Victoria, Melba Support Services acknowledges the traditional owners of the land on which we work and pay our respects to their Elders, past and present. Melba acknowledges and respects their continuing culture and the contribution they make to the life of this region.